Home › Support Center › Support
Talk to someone who has measured it.
Every question below reaches a person, not a queue. If your question is about geometry, send the die — it is faster than describing it.
Something looks wrong in a file
Send the exported DXF, the style key and the exact dimensions you typed. With those three things the flat can be regenerated here byte for byte, which usually settles it in one reply.
hello@packagingdieline.comSend us a die
A structure you need that is not in the 18. Send the vendor DXF, or several at different sizes — more sizes across more axes is what makes a published figure trustworthy rather than lucky.
hello@packagingdieline.comAPI and integrations
Driving the same engine from your MIS or web-to-print front end. Keys are issued per account; the endpoints and the rate limits are documented before you commit to anything.
api@packagingdieline.comBefore you write
Two things answer most of what arrives here, faster than we can:
- If the question is why does my size say extrapolating, the answer is on the envelope guide — and the studio already names the axis and the range.
- If the question is why does my printer say the file is wrong, run the four checks on the checking guide first. They locate the problem about nine times in ten.